Current Employment Opportunities - The Regional Municipality of Halton

Job Posting

Customer Service Representative

Department:

CAO’s Office

Division:

Policy Integration & Communications

Position:

Customer Service Representative

 

Note:

At the Region of Halton, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Halton is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

 

There are two (2) temporary full-time positions for up to 12 months, working 35 hours per week. 

 

Purpose:

This position provides customer service support in Halton Region’s 311 contact centre and reception/service desk.

 

Preferred Background:

The successful candidate must have post-secondary education in business / office administration, computer studies, customer service or a related discipline and experience delivering a wide range of information and services to diverse customers.  Exceptional oral and written communication skills and a strong commitment to provide excellent customer service are required along with excellent problem solving and complaint resolution skills with the ability to maintain composure when dealing with customer demands. The successful candidate will be highly adaptable to change, be able to grasp new concepts quickly, and excel in a team environment as well as independently. Strong multi-tasking skills and demonstrated experience in Microsoft Office software, customer relationship management solutions and multi-media (telephone, E-mail, social media and TTY) are required.

 

Working Conditions:

The successful candidate will be made an offer of employment on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Record Check by the first day of employment. Flexibility in work hours and schedules, including weekends, is required. The successful candidate must also be able to sit in a fixed position for approximately 90% of each work shift while working in the contact centre.

 

Duties:

·         Addresses customer inquiries received by telephone, e-mail, TTY, language translator, via social media and at in person reception/service desk counter.

·         Investigates and maintains an expert awareness of Regional services, service issues, department structures and responsibilities, Regional staff, and members of Council.

·         Investigates and maintains a good awareness of Municipal, Provincial, Federal and community services.

·         Researches information in response to inquiries by following up with departments, using the Internet, and other resources.

·         Delivers a wide range of information and referrals on Halton Region and municipal partners’ programs and services.

·         Provides information and referrals on Province of Ontario and Government of Canada programs and services.

·         Maintains accurate customer inquiry tracking records in a Customer Relationship Management computer application.

·         Assists the public in accessing information from public use computers.

·         Recognizes trends or changes in types of questions and opinions of the public, and reacts to situation changes by ensuring that appropriate persons are notified.

·         Works within a team environment where high quality of service and customer service satisfaction is a standard.

·         Performs other duties, as required.

 

Posted:

April 11, 2018

Posting Expires:

April 21, 2018

Posting #:

CAO-156-18

 

 

Halton Region is pleased to accommodate applicants who have a disability.  Please inform Human Resource Services at 905-825-6000 ext. 7700 if you require a disability related accommodation to participate in the recruitment process.

 

NOTE:  Personal information collected through the job application process will only

be used for the purpose of determining qualifications for employment. 

Halton Job Postings

How to Apply?

Click on Apply Now to submit your cover letter and resume for a specific posting.

NOTE: Applications that are not submitted online will not be considered. Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.