Halton Region - Online Compliance Program

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Online Compliance Program

Halton On-line Compliance How To Guide...




How To Register As a New User or Company

  1. Follow the New Registration link
  2. The Registration Form page will open with areas to enter your specific information. Fill in the Contact portion of the form with:
    • The username and password you wish to use when logging on to Halton On-line Compliance. This must be between 6 to 10 characters in length.
    • Your full name
    • The phone number where you can be reached
    • The fax number to be used for non-email rush requests if this is the intended method of response
    • Your email address. This is required in all cases.
  3. Check the company list to first see if your company is listed. If not, select <new> from the drop-down and fill in the Company portion of the form with:
    • Your company/firm name.
    • We have provided a second line for portions of a company name that would appear on a second line such as Barristors and Solicitors
    • Your company address information
  4. Click the Save button to save the changes. If the username you chose already exists in our files you will be prompted to choose another one.


How To Create a New Compliance/Release Request

  1. If you have not already done so, you will first need to sign in by following the Sign In link. You will require a registered username and password to sign in. (see Register as a new user/company).
  2. Follow the Request Form link
  3. Select Agreement Compliance and/or Release as the request type. This is the default selection.
  4. Verify your contact information. If this information is incorrect you can change it by following the My Profile link.
  5. Fill in the property information associated with the request. If there is an M Plan associated with this request, check the Is There An M Plan? checkbox. This will make certain fields mandatory.
  6. Fill in the Agreement Information section. You must provide at least one agreement. Check the Faxing Agreement checkbox if you are faxing the agreement. All servicing agreements, easements or non-standard documents may be faxed to (905) 825-8838 attention Municipal Inquiry Clerk. Do not fax subdivision agreements. However you may send them via other method such as a PDF email attachment.
  7. Fill in the Request Details section.
    • If you choose not to select E-mail Response you will receive a response by either mailed letter or faxed letter.
    • If you choose Rush and we cannot deliver your response on the same day, you will be notified and credited for the difference.
    • If you are paying by credit card you will be prompted for your billing details on the next page. Both Visa and Mastercard credit cards are available as payment methods.
  8. Click on the Submit button to send your request. You will then see a Payment Details screen.
  9. If you chose to pay by cheque, your request is complete and you can skip the next few steps. Remember to make your cheque payable to The Regional Municipality of Halton for the amount shown and include your confirmation number on the front of the cheque. If you chose to pay by credit card you will be prompted for your billing information.
  10. Fill in your credit card information:
    • The billing name, address and phone number must be the same as what appears on the credit card monthly statement.
    • If there is no company name associated with the credit card (i.e. a personal credit card) you may still provide the company name associated with the request for tracking purpose.
    • The email address is required and can be associated with the person making the request or the person associated with the credit card (if they are not the same person).
  11. Click on the Purchase Now button to submit your payment information.
  12. If your credit card transaction is successful, you will see your receipt. You may print the receipt now or view and print the receipt that is emailed to your on file email address.
  13. Your request is now complete. You may view the status of your request(s) at any time by following the Request(s) Status link.


How To Create a New Local Improvement Charges Request

  1. If you have not already done so, you will first need to sign in by following the Sign In link. You will require a registered username and password to sign in. (see Register as a new user/company).
  2. Follow the Request Form link.
  3. Select Local Improvement Charges as the request type.
  4. Verify your contact information. If this information is incorrect you can change it by following the My Profile link.
  5. Fill in the property information associated with the request.
  6. Fill in the Request Details section.
    • If you choose not to select E-mail Response you will receive a response by either mailed letter or faxed letter.
    • If you choose Rush and we cannot deliver your response on the same day, you will be notified and credited for the difference.
    • If you are paying by credit card you will be prompted for your billing details on the next page. Both Visa and Mastercard credit cards are available as payment methods.
  7. Click on the Submit button to send your request. You will then see a Payment Details screen.
  8. If you chose to pay by cheque, your request is complete and you can skip the next few steps. Remember to make your cheque payable to The Regional Municipality of Halton for the amount shown and include your confirmation number on the front of the cheque. If you chose to pay by credit card you will be prompted for your billing information.
  9. Fill in your credit card information:
    • The billing name, address and phone number must be the same as what appears on the credit card monthly statement.
    • If there is no company name associated with the credit card (i.e. a personal credit card) you may still provide the company name associated with the request for tracking purpose.
    • The email address is required and can be associated with the person making the request or the person associated with the credit card (if they are not the same person).
  10. Click on the Purchase Now button to submit your payment information.
  11. If your credit card transaction is successful, you will see your receipt. You may print the receipt now or view and print the receipt that is emailed to your on file email address.
  12. Your request is now complete. You may view the status of your request(s) at any time by following the Request(s) Status link.


How To View Submitted Requests

  1. If you have not already done so, you will first need to sign in by following the Sign In link. You will require a registered username and password to sign in. (see Register as a new user/company).
  2. Follow the Request(s) Status link.
  3. You may enter a specific request confirmation number and click OK.
  4. You may also follow the List all requests link to get a list of all requests submitted by you. You may then click view to view the specific request's details.

Should you have any questions or comments about this program, please contact us.