What is your satisfaction guarantee?

Our satisfaction guarantee is to offer the best solution for your situation.

• Within 30 days of receiving your order, if your product is defective contact us at .
• Our staff will work with you to satisfy your business needs.

Are there any exceptions to your satisfaction guarantee?

Yes. Our limitations are due to specific manufacturer policies on their software and/or products.

• We may accept unopened software for refund or exchange within 30 days of invoice date. Email our service team .
• We will exchange opened defective software (within 30 days of invoice date) for the same software title only.
• We will not accept opened, non-defective software.
• We cannot accept exchanges, refunds or credits for multiple (software) licenses (MLP's, MOLP's, MSOL's, etc.) Please contact the manufacturer (listed on your product label).

Important: Accepting returns are subject to the following:

• Do not write or mark the packaging, contents or registration warranty cards.
• Keep all original packaging as you received it for at least 30 days.
• There is a 15% re-stocking fee if the product is not returned in its original, complete packaging.
• Keep all products in new condition.
• Do not remove UPC codes. (We can not accept boxes without UPC codes)
• Products, whether defective or not, must be returned in the manufacturer's original packaging in "like-new condition" and the carton must include all components and other items originally packaged with the product: cables, software, manuals, registration and warranty cards etc.
• Linked promotional items must also be included

If I'm not satisfied with a product, how do I return it?

It's simple. Just send us the following information (if by email, at .).

• Your order number
• A very brief description of why you wish to return the product
• How you would like to proceed - for example, would you like credit, or a different product?
• A service professional will contact you with a return authorization number, and specific instructions to follow.
• You will be responsible for paying the shipping costs to return a non-defective product.

Products must be returned in the manufacturer's original packaging in "like new condition", and the carton must include all components and other items originally packaged with the product: cables, software, manuals, registration and warranty cards, etc. There is a 15% re-stocking fee if the product is not returned in its original, complete packaging.

What if the product is defective?

Our goal is to correct the situation as quickly as possible.

• If you notify us (send an email to ), of the defect within the first 30 days of receiving your order, we will gladly exchange your defective product for the same product title.
• Keep all original packaging as you received it.
• There is a 15% re-stocking fee if the product is not returned in its original, complete packaging.
• Products must be returned in the manufacturer's original packaging in "like new condition", and the carton must include all components and other items originally packaged with the product: cables, software, manuals, registration and warranty cards, etc.
• We will exchange opened defective software (within 30 days of invoice date) for the same software title only.

What if there is a discrepancy with the order?

If you find any discrepancies with your order, please email us right away at or call us at 1.866.4HALTON.  Our staff will resolve the difference.

Can I just send it back without contacting you?

No. We are here to help, but we can not correct a situation we know nothing about. Please send an email to us at and one of our staff will contact you to work out a solution. We will reject products returned to us without authorization.

What else do I need to know about returning items?

After you receive a return authorization number, please be sure to do the following:

• Ensure that the authorization number is clearly marked on the shipping box.
• Products, whether defective or not, must be returned in the manufacturer's original packaging and the carton must include all components and other items originally packaged with the product: cables, software, manuals, registration and warranty cards etc. Linked promotional items must also be included.
• There is a 15% re-stocking fee if the product is not returned in its original, complete packaging.
• Do not write or mark the packaging, contents or registration warranty cards.
• We will return incomplete shipments to you. If you forgot to include a part, please notify us immediately at 1-866-4HALTON or
• For your protection, we recommend that you fully insure your return shipment in case it is lost or damaged, and use a carrier that can provide you with proof of delivery.