Halton Region eCommerce: Frequently Asked Questions

Contact Halton Region

• When can I contact customer service?
• How can I contact customer service?

Security

• Is online ordering really safe?
• Will you guarantee that my information is safe?
• How private is my personal information?

Ordering

• How do I find a product?
• How do I place an order?
• Can I order by phone?
• I forgot my login Password. What do I do?
• What method of payment can I use?
• Will I be taxed on my purchases?
• When will my order be processed?
• Can I change an order that has already been submitted?

Shipping and Delivery

• What are my shipping options?
• Can I have an order delivered on a weekend?
• Where will my order ship from?
• Can I track my order?
• What do I do if my order is late?
• What if my package is damaged when it is delivered?

Return Policies

• What is your satisfaction guarantee?
• Are there any exceptions to your satisfaction guarantee?
• If I'm not satisfied with a product, how do I return it?
• What if the product is defective?
• Can I just send it back without contacting you?
• What else do I need to know about returning items?

Privacy Policy

• What security precautions are in place to protect me?
• What are cookies and how does Halton Region use them?
• With whom does Halton Region share my information?
• What else should I know about my privacy?